Reference

How rk789 Handles Your Personal Information

This Privacy Policy sets out exactly what data rk789 collects when you open an account, connect a wallet like DANA, OVO, or GoPay, and move through the platform.

Account data protectionDANA, OVO, GoPay wallet dataYour right to access and deleteCookie and session controlsIndonesia-eligible regions only
rk789 How rk789 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are not afterthoughts here. Every layer of data handling — from the moment you link your OVO or GoPay wallet to the moment a withdrawal reference is written to our system — is designed to give you clear visibility and control. The points below cover the four areas we get asked about most.

Account Security and Login

Your account uses OTP verification on login and on sensitive changes. We log each session so you can flag any access that was not yours through the support channel.

Cookie and Session Data

We use session cookies to keep you logged in and analytical cookies to understand how the mobile interface is used. You can manage cookie preferences in your browser settings at any time.

Data Retention Policy

Account data is kept while your account remains open and for a defined period after closure as required by applicable rules in eligible regions. After that window, personal identifiers are removed from active records.

Requesting Changes to Your Data

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion by contacting support via live chat or email with your account reference number.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to request a correction, or need to raise a concern about how your account information was handled, our support team is available through the channels below. When you write in, include your registered account email and the nature of your request so we can route it to the right person without delay.

Live Chat Support Open the chat window from your account dashboard. Describe your privacy concern and we will log a formal data request on your behalf during chat hours.
Email Request Send your data access, correction, or deletion request to our support email. Include your registered account details so we can verify your identity before acting.
Account Settings Path Some data corrections — such as updating your registered phone number or linked wallet — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy on rk789

The questions below cover what we hear most from people who want to understand their rights, how wallet data is handled, and what happens to their information if they close their account. If your question is not here, reach us via live chat or email.

No. When you transact through DANA, OVO, or GoPay, the payment processor handles your wallet credentials directly. We store only the transaction reference number and the status result, not your wallet PIN or full account details.

Yes. Contact our support team via live chat or email, provide your registered account email, and we will compile and send your data on file within a reasonable timeframe, subject to identity verification.

Send a deletion request through live chat or to our support email with your account reference. We will process the request and remove personal identifiers after the mandatory retention window required in eligible regions has passed.

We do not sell your data to third parties for marketing. Data may be shared with payment processors like DANA, OVO, and GoPay strictly to process your transactions, and with service providers bound by confidentiality obligations.

Your data is retained for a defined period after account closure as required under applicable rules in eligible regions. Once that window closes, personal identifiers are removed from our active records.

We use session cookies to maintain your logged-in state and analytical cookies to improve the mobile interface. You can adjust or block cookies through your browser settings; note that blocking session cookies may affect how the account dashboard loads.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.