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Terms That Govern Your rk789 Account

Every account on rk789 operates under these terms — they set out what you can do, what we commit to, and how disputes are handled. Access and eligibility depend on local law and are available only where permitted in your region.

DANA · OVO · GoPay CoveredIndonesia-Eligible RegionsAccount Holder RightsWallet Verification Required
rk789 Terms That Govern Your rk789 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data and wallet details are handled under strict internal controls. We do not share your DANA, OVO, or GoPay account numbers with third parties outside of payment processing. Here's how we manage the key areas these terms touch.

Data Retention

We keep your account records for as long as your account is active and for a defined period after closure, in line with applicable regulations in supported regions.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences in your account settings at any time.

Account Security

Login is protected by OTP sent to your registered number. If you suspect unauthorised access, contact us immediately and we'll freeze the account while we investigate.

Requesting Changes

To update your registered wallet number or contact details, submit a request through live chat with your account ID. Changes take effect after identity verification is confirmed.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a dispute or request an account review, our support team handles terms-related queries directly. Reach us through live chat in your account dashboard, by email, or via WhatsApp — all three channels connect to the same team.

Live Chat Open your account dashboard and tap the chat icon. Terms queries are routed to the compliance team, not general support.
Email Support Send your query with your account ID in the subject line. We aim to respond to terms and account disputes within one business day.
WhatsApp Message us directly for urgent account or payment disputes. Have your registered DANA, OVO, or GoPay number ready to speed up verification.

Common Questions About These Terms

These are the questions we get most often about how the terms work in practice — covering your rights, wallet use, and how to act if something goes wrong.

These terms apply to anyone who opens an account on rk789. Eligibility depends on your region and local law — access is only available where permitted.

We can update the terms, but we'll notify you through your registered contact before changes take effect. Continuing to use your account after that counts as acceptance.

Contact us through live chat or WhatsApp with your transaction reference. We'll review the wallet record and respond within one business day with our findings.

Request account closure through live chat. Any remaining balance is returned to your verified DANA, OVO, or GoPay wallet after a standard identity check is completed.

Your details are used only for account operation and payment processing. We do not sell or share your data with third parties outside of those functions.

Local law takes precedence. If a specific clause doesn't apply in your region due to local regulations, that clause is set aside while the rest of the terms remain in force.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.